1. Return Conditions:
Product returns must be made within 15 days from the date of purchase. The product to be returned must be unused, undamaged, and in its original packaging. Customers must present the purchase receipt (invoice or receipt) for the return process.
2. Return Process:
The return request should be submitted to customer service. The customer service team will respond to the request and initiate the return process. Refunds for approved returns will be made to the customer within 5 business days after receiving the returned product.
3. Return Scope:
Used, damaged, or products without original packaging cannot be returned. Discounted or promotional items are not covered by our return policy.
4. Return Shipping Costs:
To ensure customer satisfaction, shipping costs for defective or incorrect products will be covered by our company. In other cases, the customer is responsible for the return shipping costs.
5. Exchange Policy:
Customers requesting exchanges are subject to the same conditions as product returns. Exchange requests may be subject to product availability.
6. Return and Exchange Exceptions:
Special orders and personalized products are not eligible for returns or exchanges. Products outside the scope of our return policy are additionally specified.
7. Contact Information:
To reach customer service click here
8. Policy Changes:
Our company reserves the right to change the return policy. Customers will be notified of any updates. This policy is created to ensure customer satisfaction and maintain the reliability of our company. If you have any questions or need assistance regarding the return process, please feel free to contact us.